Service Desk Advisor.

Service Desk Advisor
Location: Welwyn Garden City
Salary: £24,000 bonus (£2,000–£2,500 per annum)
Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based)

Service Desk Advisor – About our client:
Our client is a well-established and growing organisation based in Welwyn Garden City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment.

Service Desk Advisor – Details:

• Fully office-based role in Welwyn Garden City
• Flexible start and finish times
• Benefits: competitive bonus, 25 days holiday plus bank holidays with birthday off, wellbeing support, free parking and regular social events & more

Service Desk Advisor – Responsibilities:

• Manage and maintain customer accounts, including new orders and existing services
• Log and update queries accurately in the CRM system
• Diagnose faults and take ownership of resolution, providing progress updates
• Provide telephone and email support, including occasional out-of-hours cover
• Assist with installations and site visits as required
• Produce reports on customer usage and suggest cost-saving opportunities
• Raise invoices, liaise with finance, and manage third-party supplier services
• Create contracts and ensure invoices match agreed terms

Service Desk Advisor – What We’re Looking For:

• Previous experience within a customer service or service desk environment
• Excellent telephone manner and communication skills
• Strong attention to detail
• Ability to multitask and manage competing priorities
• Tenacious approach to problem solving and customer satisfaction
• Good level of numeracy

WGCCOMMPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.