Customer Service Assistant
Stevenage
Monday - Friday
9am - 5pm
£12.21 Per Hour
Main Duties:
- Forwarding complaints to correct areas and providing support to customers.
- Sharing knowledge and the services we offer to our customers to answer queries either via email or phone call.
- Assist with setting up refunds via BACs, cheques or vouchers.
- Administrative skills, EXCEL and Word .
- Eager to learn and grow within the department
- Scanning court documentation.
- CRM Platform handling
Key Competencies:
- Experience in a previous customer service role.
- Candidates must be highly proficient in MS Word and Excel.
- Good written and verbal communication skills.
- Ability to multitask and work independently.
- Ability to work in a fast-paced environment, maintaining attention to detail and accuracy.
- Must be able to work in a pressurised environment whilst remaining professional.
- Organised with attention to detail.
- The successful candidate will be part of a small team, but should be equally happy working on their own.
Experience:
- customer service: 1 year (preferred)
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
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