Service Advisor.

Role: Service Administrator
Location: Chelmsford CM1
Hours: Monday to Friday 8.00am to 6:00pm
Salary: £28,000

An excellent opportunity has now arisen for an Service Advisor to join our client’s successful company.

Benefits:
• Competitive hourly rate
• Friendly and supportive team environment
• Opportunities for development and progression
• Free on-site parking

Duties of a Service Administrator:
• Greet customers warmly, ensuring they feel welcomed and attended to promptly
• Accurately record customer and vehicle details, along with clear job instructions
• Liaise with the Service Manager and Workshop Team to monitor job progress and updates
• Keep customers informed of any changes, ensuring a high level of communication throughout
• Manage the workshop loading schedule to optimise workflow
• Prepare and issue accurate invoices for both cash and account customers
• Handle customer queries and resolve any issues in a professional and timely manner
• Ensure warranty information and relevant details are recorded correctly
• Coordinate with the Parts Department to manage orders and upcoming bookings
• Maintain accurate filing of job cards and related documentation
• Provide general administrative and operational support as needed across the service department

Key Responsibilities:
• Deliver exceptional customer service and maintain strong client relationships
• Ensure all administrative processes are completed accurately and efficiently
• Support workshop operations through effective communication and scheduling
• Identify opportunities to improve efficiency and service quality
• Contribute to a positive team culture by being proactive, adaptable, and solution-focused
• Adhere to all company policies, health and safety, and quality standards

What we would like from you:
• Strong communication and organisational skills
• High attention to detail and accuracy
• Experience in a customer service or administrative role 
• Ability to multitask and prioritise in a busy environment
• Competent IT skills (MS Office and internal systems)
• A confident, proactive, and professional approach

If you are interested in this role, please apply below with your most recent CV.

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