Customer Service Representative - English/French/Polish speaking.

French/English & Polish speaking Customer Service Representative– Central Milton Keynes – Salary £22,500 plus benefits  

Monday to Friday 09:00-17:30 – 37.5 hours per week – no shift work

My client is a privately-held American multi-level marketing company headquartered in Florida, which sells haircare, skincare and wellness products.

They urgently need a Polish/French/English speaking Customer Service Representative who is committed to providing exceptional service to customers.

Based in Central MK your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience for every customer interaction. You will play a crucial role in representing the brand and maintaining strong customer relationships.

You will respond to inbound phone calls, make outbound calls, handle e-mails, and manage chat sessions according to established service level objectives.

Responsibilities:

• Demonstrate a high level of expertise in handling a wide range of inquiries, including clarifying root causes of issues, conducting research, providing solutions, and exploring alternatives.
• Provide comprehensive information about our products, programs, compensation plans, and business processes as needed.
• Assist with order processing, customer enrolments, and setting up new customers, including issuing Return Merchandise Authorizations (RMAs) if required.
• Offer basic technical support for back-office systems and escalate complex issues to the IT Support team.
• Identify and report website issues, ensuring timely follow-up and corrective action.
• Foster connections among Market Partners to encourage productive collaboration outside the organization.
• Provide regular updates to department management regarding inbound calls, e-mails, trends, and concerns observed.
• Alert the Compliance Coordinator to potential issues discovered during routine customer interactions.
• Escalate unresolved problems to appropriate channels to ensure prompt resolution.
• Document all relevant contact information according to Standard Operating Procedures.
• Represent our brand with professionalism, competence, and a positive attitude in every customer interaction.

Benefits:

• Company pension plan
• Employee discount program
• Life insurance coverage
• Private medical insurance
• Referral program incentives
• Sick pay benefits
• Free onsite parking

Qualifications

• GCSE or equivalent educational background (preferred)

Experience

• 1 year of prior Customer Service experience (Preferred)

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

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This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.