Role: Service Coordinator
Location: St Neots, Cambridgeshire
Hours: Monday to Friday, 8:30am - 5:00pm
Salary: £24784.50 (DOE)
An excellent opportunity has now arisen for a proactive and responsive Service Coordinator to join a dynamic service team.
Our client is seeking an individual with strong planning and organisational skills, excellent communication abilities, and a solutions-focused mindset.
The ideal candidate will be confident building relationships with customers and able to thrive in a fast-paced environment, both independently and as part of a team.
Duties of a Service Coordinator:
- Build and maintain strong relationships with customers, ensuring high levels of service and satisfaction
- Respond to customer enquiries and resolve issues efficiently via phone and email
- Coordinate and schedule contractors and customers to ensure smooth service operations
- Plan and manage customer service activities effectively
- Adapt to changing situations and provide practical solutions to customer needs
- Work collaboratively within the team while also managing individual responsibilities
- Maintain clear and professional communication with customers, contractors, and internal teams
- Accurately input and manage data within CRM systems and customer service portals
- Log job sheets and maintain Excel spreadsheets to track service activity
- Provide regular updates and reports to the Service Manager
- Manage invoicing processes, ensuring accuracy and timely completion
What we would like from you:
- Previous experience in a customer service role (service industry experience desirable)
- Strong organisational and planning skills
- Excellent communication skills, both written and verbal
- Proficiency in data entry, and Microsoft Excel
- Ability to build and maintain strong customer relationships
- A proactive, solutions-focused approach
- Comfortable working in a fast-paced environment
- Strong teamwork skills with the ability to work independently
- Experience coordinating and scheduling contractors/customers (desirable)
Additional Requirements:
- Flexibility to work varied hours when required
- High attention to detail and accuracy
- Positive attitude with a proactive approach to problem-solving
BEDFORDPERM
If you are interested in this role, please apply with your most recent CV.
By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give authorisation to hold your provided data.
Thank you for your interest in this vacancy. Your application will be considered in competition with others and we will contact you within 3 working days.
