Role: Service Coordinator
Location: Milton Keynes
Hours: 8.30am to 5.30pm
Salary: £27,000 to £28,000 DOE
*Fully office-based role
An excellent opportunity has now arisen for a Service Coordinator to join a successful and growing team in Milton Keynes.
Who are we?
We are a forward-thinking business with a strong reputation in our industry. This role sits within a modern, professional office environment and plays a key part in ensuring our customers receive first-class service support.
Benefits:
- Competitive salary with annual company bonus
- 25 days holiday UK bank holidays
- Company pension contributions (4%)
- Private healthcare via Bupa for you and your family
- Private dental cover via Bupa for you and your partner
- Life assurance (4 x salary)
- Employee assistance programme & wellbeing hub
- Cycle to work scheme
- Annual sight tests (£40 contribution)
- Tradepoint (B&Q) loyalty card – 10% discount
- Birthday & work anniversary vouchers
- Discounts portal and personalised financial & mortgage advice
- Ongoing training & a supportive learning environment
Duties of a Service Coordinator:
- Act as the first point of contact for incoming service calls
- Efficiently schedule engineers and plan workloads
- Communicate with customers to provide updates and manage expectations
- Ensure all service jobs are logged, tracked, and billed correctly
- Prepare service billing and remedial quotes within given timeframes
- Support engineers in the field and balance technician workloads
- Liaise with managers to plan service jobs and coordinate machine deliveries
- Maintain accurate records and ensure all reports are submitted on time
What we would like from you:
- Strong organisational skills with the ability to prioritise workload
- A confident, professional telephone manner
- Customer-focused with excellent communication skills
- Calm under pressure and able to make good decisions quickly
- Proficient in Microsoft 365 and comfortable using service systems
- Previous experience in a technical, engineering, or service coordination role is advantageous (particularly within manufacturing or packaging equipment)
If you are interested in this role, please apply below with your most recent CV.
MKTEMP
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