Leeds Studio 3, Photon House, Percy Street Leeds Array
Scheduler/Service Co-Ordinator 2023-12-05 Scheduler / Service Co-OrdinatorHatfieldMonday – Friday 08:30 – 17:30£24,000 - £28,000Do you have experience in a similar role and have excellent geographical knowledge as well as understanding of locations?Do you have excellent initiative and abilit OA Brand 2024-01-05

Scheduler/Service Co-Ordinator.

£24,000-28,000 per annum

Paige Leggett
E: Paige.L@weareoa.co.uk
T: 01707 377088

16324000 YEAR

£24,000-28,000 per annum




Scheduler / Service Co-Ordinator


Monday – Friday 08:30 – 17:30

£24,000 - £28,000

Do you have experience in a similar role and have excellent geographical knowledge as well as understanding of locations?

Do you have excellent initiative and ability to work independently?

If so, OA are currently recruiting for a scheduler/ service coordinator to join our successful client in Hatfield.

Scheduler/Service Co-Ordinator – Benefits:

  • 21 days holiday – increasing up to 27 days after 5 years of service
  • Attendance bonus for qualifying employees
  • Pension scheme
  • Local parking

Scheduler/Service Co-Ordinator – Key Responsibilities:

  • Plan and allocate customer reactive callouts to team of regional Field Engineers.
  • Co-ordination of machine installation/PM activities and exchange logistics with appropriate departments.
  • At all times striving to meet customer contracted Service Level Agreements.
  • Prioritising, scheduling and recording service engineer activities.
  • Logging these requests into the Siclops Service Management System, ensuring that call details are accurate and reflective of call type.
  • Monitoring and chasing requested information and keeping customers, service team, sales team and other relevant people informed as appropriate.
  • Escalating emerging major issues to Customer Service Supervisor and/or Service Manager.
  • Interrogate the caller as required to diagnose the fault and to assist with a telephone fix as required.
  • Ensuring the Service Desk telephones are promptly answered during all working hours.
  • Receiving incoming enquiries from customers via telephone, fax, email, letter.

Scheduler/Service Co-Ordinator – Knowledge Experience:

  • Strong administration and coordination skills
  • A good general knowledge of geographical locations within the UK is required for this role in order to gain the most efficiency in your team
  • A history in either logistics, courier services or similar maintenance services would be advantageous but not essential
  • Computer literate, preferably with experience in MS Office including Email, Outlook, Word, Excel
  • Good attention to detail and excellent time management skills
  • Excellent telephone manner and confident when dealing with customers
  • Able to work efficiently and accurately in a pressurized environment
  • Able to follow processes and work to strict timescales

If you're interested in this position, please apply with your CV online today or call us on 01707 377088!

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.