Osborne Appointments are on a hunt for passionate, motivated individuals who would like to join our client’s team as Operations Co-Ordinator.
Would you like to work in a company where your career path is in your hands? Do you see yourself working with a huge leading logistics specialist who offers excellent benefits and opportunities?
Are you a positive, open-minded and confident person looking for new career opportunities?
We are proud to be supporting a large logistics specialist that provides high quality solutions for its customers and the chosen provider for many of the leading global manufacturers of Healthcare products.
The Operations Co-Ordinator is an integral role, pivotal to the success of the Business. The primary function of the role is to coordinate deliveries, installations and other delivery services for several key accounts. The Operations Co- Ordinator is expected to take ownership of daily operational challenges, quickly identify solutions and implement appropriate action plans to overcome such daily operational scenarios.
As a Operations Co-Ordinator you would:
- Manage requests for deliveries, collections, relocations and installations for key customers
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
- Provide quotations to customers on request
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
- Ensure a professional and efficient service is delivered at all times
- Order services as required from third party suppliers in relation to customer’s requirements
- Troubleshoot problems quickly and identify solutions to minimise impact to customer
- Work with internal staff to ensure a professional and efficient service delivery
- Deal with ad-hoc customer enquiries
- Ensure 100% job file accuracy before passing to accounts team
- Manage team mail box activity efficiently and in line with team/department targets
Key Skills and Experience:
- Minimum 3 years Customer Service experience in a similar role is preferred
- Experience of working in a transport, logistics or installations environment desirable
- Meticulous attention to detail and a customer focused approach
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint)
- Excellent demonstrable communication skills – written and verbal
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times
- Capable of working on own initiative, ability to problem solve and identify corrective actions
What’s in it for you:
- 28 days holiday a year including bank holiday – rising to a maximum of 33 for time served
- Company Pension (after qualifying period)
- Private dental healthcare (after qualifying period)
- Perkbox membership
- £1k increase guaranteed after 2 years
- Continued development and training opportunities
- Overtime opportunities during busy periods
The Operations Co-Ordinator vacancy is being advertised on behalf of Osborne Appointments who are acting as a recruitment agency. Your application will be considered in competition with others and we will be in contact with you within 3 days.
