Leeds Studio 3, Photon House, Percy Street Leeds LS12 1EL
IT Support Analyst 1970-01-01 Are you looking for a new challenge?Do you have a strong working background in IT?OA have teamed up with this dynamic and nationally renowned client to recruit for an IT Support Analyst.Benefits:Up to £50,000 p/a28 days holiday (including bank holida OA Brand 1970-02-01

IT Support Analyst.

£40,000-50,000 per annum

Caitlin Saunders
E: caitlin.s@weareoa.co.uk
T: 01908 104 851

16340000 YEAR

£40,000-50,000 per annum




Are you looking for a new challenge?

Do you have a strong working background in IT?

OA have teamed up with this dynamic and nationally renowned client to recruit for an IT Support Analyst.


Up to £50,000 p/a

28 days holiday (including bank holidays)

Excellent career progression opportunities

Contributory Pension

A range of high street discounts via our benefits portal

And best of all, a great working environment

The right candidate will have:

  • Technical skills and business acumen to support the development of technology and capability changes
  • Ability to develop positive relationships and work effectively with key stakeholders.
  • Proven track record of delivering business requirements, business process design and functional design of IT enabled change projects.
  • Knowledge of systems and business processes
  • Analytical and problem-solving abilities
  • A tenacious approach with focus and determination to get the job done effectively.
  • Ability to work under own initiative.
  • Ability to develop positive relationships and work effectively with key stakeholders.
  • Ability and willingness to learn new skills on the fly when required.

The role:

•             Develop, analyse, prioritize, and organize requirement specifications, data mapping,       diagrams, and flowcharts for developers and testers to follow

•             Translate highly technical specifications into clear non-technical requirements

•             Manage the set-up and configuration of systems

•             Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process

•             Deploy, maintain, and troubleshoot core business applications.

•             Provide documentation of all processes and training as needed

•             Develop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarms

•             Perform design, implementation, and upgrades of information systems to meet the business and user needs

•             Implement best practices for scalability, supportability, ease of maintenance, and system performance


  • A degree in computer science or information technology, or equivalent
  • 4-6 years’ experience working with information technologies and systems analysis
  • A proven ability to assess business needs and translate them into relevant solutions
  • Strong technical skills in systems such as SAP or SAP BW or similar tools
  • Excellent presentation skills
  • Proficient in MS Office tools such as Word, Excel and PowerPoint
  • Strong written and oral communication skills.
  • Good problem solving skills
  • ITIL Certified.
  • Able to multitask multiple complex projects and highly complex day to day network wide issues
  • Good organisational skills.

Apply now if this sounds like an opportunity you wouldn’t want to miss!

For more info on this role please contact Antoinette at OA on 01908104851.

Thank you for your interest in this vacancy, which is being advertised by OA, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. Should you wish to speak to one of our team, please contact the OA Milton Keynes on 0908 104 851.

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