Job Title: Customer Support Advisor
Location: Hatfield (Office-Based)
Salary: £26,500
Job Type: Full-time
About the Role
We are working with a well-established, international organisation within a specialist industry, supporting customers across a global network. Due to continued growth and investment in digital sales platforms, they are looking to add a Customer Support Advisor to their UK team.
This is a fantastic opportunity for someone with strong administrative and customer service skills, ideally with experience in order processing, to join a fast-paced and collaborative environment.
Key Responsibilities
- Accurately enter and process purchase orders
- Set up and maintain product information within internal systems
- Handle customer enquiries relating to existing and past orders
- Process exchange and special orders
- Review and update customer account information
- Provide support to customers via phone, email, and online platforms
- Generate shipping labels and billing invoices as required
- Assist with online/web-based customer purchasing and registrations
- Support marketing and special-order functions, including online sales
- Conduct customer care surveys and maintain strong client relationships
- Work collaboratively with internal departments to ensure smooth order flow
- Carry out additional administrative and operational duties as required
Key Skills & Competencies
- Strong organisational skills with excellent attention to detail
- Ability to work under pressure and meet deadlines
- Confident communicator with a customer-focused approach
- Proactive and solutions-oriented mindset
- Comfortable working both independently and as part of a team
- Good IT skills and experience using internal systems/databases
Experience & Qualifications
- Previous experience in a sales support, customer service, or order processing role
- Educated to GCSE level (or equivalent)
What’s on Offer
- Opportunity to join a growing, globally connected business
- Exposure to a fast-paced and evolving digital sales environment
- Supportive team culture with opportunities for development
WGCCOMMPERM
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