Leeds Studio 3, Photon House, Percy Street Leeds AL10 9WN
Customer Service Team Leader 1970-01-01 Are you passionate about providing outstanding levels of Customer Service?Have you built experience in leading a Customer Service Team towards success?Looking for a role with fantastic benefits and development opportunities?OA are recruiting for a Cu OA Brand 1970-02-01

Customer Service Team Leader.

£25,000-30,000 per annum

Chloe Jago
E: chloe.j@weareoa.co.uk
T: 01707 377088

16325000 YEAR

£25,000-30,000 per annum




Are you passionate about providing outstanding levels of Customer Service?

Have you built experience in leading a Customer Service Team towards success?

Looking for a role with fantastic benefits and development opportunities?

OA are recruiting for a Customer Service Team Leader to join our client on a permanent basis in their Hatfield office.

What’s in it for you?

  • You’ll be joining one of the Sunday Times TOP 25 EMPLOYERS!
  • Free gym membership
  • 25 days holiday plus bank holidays
  • Retailer discounts
  • Training and development opportunities in a growing company

Job details:

  • £25,000 - £30,000 per year
  • Permanent, full time
  • 35 hours per week, in a shift pattern between 8am – 8pm

Main Duties:

  • Organising and planning the monthly/daily tasks in line with the business requirements
  • Ensuring there is sufficient staffing resource to cover the tasks and opening hours
  • Monitoring the team and their performance – Using KPI’s and tailored reports
  • Carrying out regular 1-2-1’s with each Team Member and giving feedback
  • Analysing the teams results and performance – including listening to team calls
  • Recognising and rewarding good performance within the team
  • Reviewing the membership debt and attrition number and delivering analysis to the management team
  • On a daily basis ensuring all tasks are completed. Many of these tasks have a knock-on effect so a good understanding of the team and business priorities is essential
  • Validating the accuracy of completed team tasks

Key Skills & Experience required:

  • Previous experience in either a Team Leader role, or Customer Service where you have been a pivotal part of your team members training and success
  • Customer-centric approach
  • Ability to work with numbers for the purpose of data reports, KPIs and metrics
  • Ability to communicate effectively with external customers and internal colleagues
  • Ability to work from own initiative
  • Strong IT Skills including Excel

If you are interested in this opportunity, please apply today!

Should your application be successful, you will be contacted by a member of our Commercial Team at Osborne Appointments.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office).

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.