Customer Service Manager.

Customer Service Manager

Salary: £33k - £40k

Hours: 9am - 5:30pm

(Fully office based role)

Benefits:

(some benefits listed follow completion of probation / 1 years service)

• 23 days Annual leave BH
• On site parking - paid for
• Subsidised Gym
• Confidential counselling service
• Enrollment onto Pension Scheme
• Costco membership
• Cash Back Health Scheme
• Private Health & Dental Cover
• Group Accident and Illness Insurance
• Increased Holiday

About our Client:

Our client is not just a company... they are a community dedicated to delivering top-tier service to all clients. While a background in Finance, Payroll or Banking is a plus, what truly matters is your drive to lead and inspire!

Why you will love this role:

You will play a pivotal role in revolutionising the way our Client engages with their clients - your expertise in call centre management will be your canvas, as you shape and mould the operations for peak efficiency and satisfaction!

Main responsibilities:

As a Customer Service Manager, you will embark on a journey that encompasses a variety of responsibilities!

• Developing, tracking and reporting key performance metrics
• Innovating processes and procedures to supercharge our operational efficiency
• Spearheading cross-functional initiatives to tackle customer concerns
• Orchestrating the customer service operations - your team is the frontline of the business!
• Stepping in to handle escalations when your expertise is needed most.
• Being the voice of the customer, providing invaluable feedback to the Client Relationship Director and esteemed board of directors.

The ideal candidate:

• Background within Payroll / Call Centre management / Banking / Finance
• Astounding administrative, communication and listening skills that captivate and engage.
• Unyielding self-motivation and a penchant for achieving outstanding results
• Masterful time management, organisational prowess and analytical acumen
• A true team player with a flexible attitude that enhances collaboration
• A tech savvy wizard, comfortable with tools like MS office / Outlook

If you are interested in this position, please apply direct with your CV or call Polly on 0208 344 2337.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website