Customer Service Executive.

We are looking for an organised and customer-focused Customer Service Executive to join our client in Leighton Buzzard.

In this role, you will manage customer enquiries handling all communication via email while ensuring excellent service and fast response times. You will also work closely with warehouse team , track orders and resolve customer queries efficiently.

Hours: 09:00- 17:30, Monday- Friday

Pay rate: £14 p/h

Benefits as a Customer Service Executive:

• Competitive pay
• Immediate start available
• Full training provided to become multi-skilled
• Opportunities to progress within the business
• Temp-Perm Opportunity
• Other benefits include pensions, employer assistance programme and much more

Key Responsibilities as a Customer Service Executive:

• Respond to customer enquiries via email in a professional and friendly manner
• Manage queries relating to orders, deliveries, returns and refunds
• Take ownership of customer issues from enquiry through to resolution
• Work with warehouse teams to investigate and resolve operational issues
• Use the WMS to track orders, stock and dispatch information
• Meet agreed KPIs for response and resolution times
• Support continuous improvements to customer service processes

What we are looking for in a Customer Service Executive:

• Previous customer service experience, ideally within e-commerce, retail or logistics
• Strong written communication and attention to detail
• Confident managing a busy inbox and prioritising workload
• Comfortable using software systems and learning new platforms
• Strong problem-solving and organisational skills
• Calm and professional approach when handling complaints

Desirable

• Experience using a Warehouse Management System
• Experience supporting multiple brands or accounts

MKONSITE

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.