Customer Service Advisor.

Customer Service Advisor
Location: Letchworth
Salary: £24,000 – £26,000 monthly discretionary bonus 
Job Type: Full-time, Permanent

Customer Service Advisor – About our client:

We are proud to be partnering with a well-established, family-run business that has been supplying high-quality products across the UK for over 20 years. 

Customer service is at the heart of everything they do - it’s not just about delivering a reliable product, but ensuring every customer feels truly cared for. As the company continues to grow, they are looking for a dedicated and hard-working Customer Service Advisor to join their team. You’ll be part of a supportive business that values teamwork, service excellence, and personal development, with opportunities to progress into other roles in the future.

Customer Service Advisor – Details:

• Salary: £24,000 – £26,000
• Monthly discretionary bonus linked to business targets
• Monday to Friday, 8:30am - 5pm, with an early finish on Friday
• 25 days holiday your birthday off
• Office-based role in Letchworth

Customer Service Advisor – Responsibilities:

• Provide outstanding support by managing orders, addressing enquiries, and ensuring customer satisfaction.
• Handle customer communications via phone, email, and letters.
• Conduct welcome calls for new orders and onboard customers using the in-house IT system.
• Manage order amendments, payment plans, and replacement parts requests.
• Schedule and confirm appointments for deliveries, maintenance, and technician visits.
• Maintain accurate records, review daily orders, and follow up on open or on-hold items.

Customer Service Advisor – What We’re Looking For:

• Strong customer service skills with the ability to problem-solve effectively.
• Excellent verbal and written communication skills with a professional telephone manner.
• Empathy, patience, and a customer-first approach.
• Highly organised with great attention to detail and time management skills.
• Comfortable multitasking in a fast-paced environment.
• Confident using IT systems and customer service tools.
• A proactive team player with a willingness to learn and develop.

If you are interested in this role, please apply today with your CV.

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