Customer Service Advisor.

Customer Service Advisor

Harpenden

Monday – Friday 09:00 – 17:30

£24k – £25k

Do you have excellent attention to detail and the ability to prioritise tasks?

Are you a team player with a ‘can do’ attitude and great telephone manner?

If so, Osborne Appointments are currently recruiting for a Customer Service Advisor for our successful client in Harpenden.

Customer Service Advisor – Benefits:

• Annual Bonus Scheme
• Free parking
• 25 days holiday
• Pension scheme
• Social events!

Customer Service Advisor – Key Responsibilities:

• Dealing with inbound queries from customers via email or phone calls.
• Manage the CRM software system (training would be given) to ensure it is fully utilised to enable us to efficiently manage calls, jobs, and engineer’s time. 
• Liaising with clients to follow up on completed jobs to ensure customer satisfaction.
• Keeping track of all parts ordered for return to fit jobs ensuring the client is kept updated at all times.
• Co-ordinating stock of toner and consumables to ensure that we have a good supply at all times and managing the stock.
• Dealing with consumable requests including creating orders, monitoring purchase orders and tracking items.
• Maintaining central office supplies including stationery, kitchen supplies etc.
• Engineer equipment and uniform ordering.
• Monthly planner updates.
• Delivery note scanning and logging.
• General admin duties such as keeping databases up to date, updating employee calendar, ordering equipment, checking post etc.

Customer Service Advisor – Key Skills Attributes:

• Proven experience in Customer service
• The role requires excellent time management skills
• It is essential that you are a team player with strong telephone skills
• Strong Windows and outlook skills
• Excellent communicator both verbally & written.
• You need to be calm and collected under pressure and know when to ask for help. 
• Superior attention to detail
• Completer finisher – works hard to complete jobs on time

If you're interested in this position, please apply with your CV online today or call us on 01707 377088!

Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction

Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.

We hope you will apply for future roles that we advertise regularly on this website. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Twitter and sign up for free email job alerts on our website.