Job Title: Customer Service / Internal Sales Advisor
Location: Welwyn Garden City
Working hours: Monday-Friday 08:30-17:15
Salary: £22,000
- Do you thrive in a busy, fast paced environment?
- Are you a customer focused individual?
- Do you have previous Customer Service / Sales experience?
If so, we’d love to hear from you!
Benefits:
- 20 days Holiday plus Bank Holidays (Rising to 25 days after 6 months of service)
- Opportunities to progress within the company
- Company pension scheme
- Life insurance scheme
- On-site Parking
What will you get up to? :
- Develop and build relationships with our customers
- Efficiently managing customer calls and emails – which could include order placement and stock enquiries
- Managing customer expectations
- Accurately processing customer orders on our company computer system
- Following up of quotations issued to customers with the aim of converting to a sale
- Resolution of customer queries and issues
- Support external sales with feedback on customer orders and issues working collaboratively with them to increase our sales potential
- Updating company CRM system
- Support sales promotions and upsell where possible
- Willingness to develop and grow product knowledge
Skills Needed:
- Excellent customer service skills
- Confident, clear and precise telephone manner
- Ability to work in a pressurised environment
- Experience of using company ERP and CRM systems
- Good working knowledge of Microsoft Excel and Word
- Ability to work effectively in a team-oriented environment
- Positive and flexible attitude
- Fluency in English which is essential in spoken and written form
- Organised and able to multi-task
Please call the office on 01707 377088 at Osborne Appointments if you are interested, or apply directly with your most recent CV.
Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office)
Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements. In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website
