Customer Service Administrator.

Are you well organised, and passionate about providing a high level of customer service?

This is an excellent opportunity for an Office Junior looking to develop their career in Customer Service.

OA are recruiting for a Customer Service Administrator to join our client based in Hatfield.

Job Details:

Full time, Permanent

£20,000 - £24,000 depending on experience

Main Duties:

• Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
• Supporting with Customer issues, resolving problems such as incorrect order received or faulty products
• Maintain thorough and accurate customer service records
• Learn how to use database systems and technology to deliver great customer care
• Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
• Help customers register for online ordering and process their orders
• Check product availability for customer orders and order of restock items if necessary, to satisfy the customer
• Communicate with customers about their orders, including any delays or changes in delivery
• Dealing direct with the manufacturing team overseas via skype or email
  
  

Skills and experience:

• Previous experience in Customer Service or Administration/Office Support
• Able to work in a fast-paced environment
• Good attention to detail
• Working towards deadlines
• Ability to prioritise Customer Orders
• Problem-solving skills
• Accurate data-entry
• Strong relationship building skills and a confident telephone manner
• Proactive and motivated approach to work
• Strong IT skills
  
  

If you are interested in this opportunity, please apply today!

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days. (Should you wish to speak to one of our team, please contact the Welwyn Garden City Office) .

Osborne Appointments is an award winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.